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Microsoft MB-910 exam is designed to test the fundamental knowledge of individuals on Dynamics 365 Customer Engagement. MB-910 exam is ideal for professionals who are looking to validate their understanding of Dynamics 365 and its core functionalities. Microsoft Dynamics 365 Fundamentals (CRM) certification earned after passing MB-910 exam is known as the Microsoft Certified Dynamics 365 Fundamentals.

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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q127-Q132):

NEW QUESTION # 127
You are designing reports for a pharmacy. The pharmacy uses Dynamics 365 Sales.
Match each tool to the reporting requirements.
Instructions: To answer, drag the appropriate tool from the column on the left to the requirements on the right. Each tool may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/powerapps/user/export-excel-dynamic-worksheet

NEW QUESTION # 128
A company calibrates and services medical equipment for customers across the United States. The company employs a large number of service technicians.
The company often does not assign service jobs to the technician that is geographically closest to the customer.
The company wants to use location auditing in Dynamics 365 Field Service to display each technician's location on a map.
You enable location tracking.
Where should you navigate to see the technician locations on a map? To answer, select the appropriate option in the answer area.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-powerapp-location-auditing

NEW QUESTION # 129
A company plans to implement new support software. You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview

NEW QUESTION # 130
A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies.
Which app should you recommend?

A. Market Insights
B. Power Virtual Agents
C. Customer Service Insights
D. Sales Insights

Answer: D

NEW QUESTION # 131
A company uses Dynamics 365 Field Service.
The maintenance manager wants to be able to add a list of Question:s to work orders to ensure that field technicians follow the same steps when servicing customer equipment.
You need to explain to the manager which features are available to meet the requirement. Which feature should you use?

A. Scheduling
B. Connected Field Service
C. Inspections
D. Microsoft Customer Voice

Answer: C

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/inspections

NEW QUESTION # 132
......

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